Head of Revenue Cycle & Registration/Scheduling - EHR 1 London Bridge Full-time, 37.5 hours per week Fixed Term Contract - until February 2026 It is a hugely exciting time for our organization to join our Expanse programme in the implementation of Electronic Health Record (EHR) system. Focused on advancing our technology and integrating web-based navigation, EHR will allow HCA Healthcare clinicians and colleagues to enhance patient safety, quality and care and to maintain our outstanding ratings and continue to be a global market leader in complex care. Workstream lead responsible for covering Revenue Cycle including billing, payments, registration and scheduling. This role is critical in ensuring the effectiveness and efficiency of the programme, responsible for ensuring the business needs are identified, business processes are reviewed and simplified to be accommodated by the technical EHR solution, as well as feeding the business requirements into the technical design and build. The role will also be responsible for the business change management, ensuring the engagement of the business and maximizing the adoption to optimise the efficiencies and benefits, ensuring the effective testing of the solution, and reporting as well as the transition to on-going support model, ensuring the next generation EHR platform delivers value to the organization in short and long term. What you'll do: Accountable for the leadership and management of 2 teams covering billing and payments, and Registration/Scheduling. Ensure business requirements are met through discovery, design, testing and deployment. Leads the development of change management, acting as a key change agent within the expanse program, driving engagement within the revenue cycle and registration/scheduling teams to maximise business adoption. Resource and financial management - involved in the recruitment of resources for your workstream; track workstream progress against key KPIs; ensure documentation and governance is completed; track spend against forecast/budget. Working collaboratively with key stakeholders across the business and across the workstreams. Identification and proactive management of risks and issues for the workstream, escalating and reporting key risks to Programme Governance. Coordinates development of long-term support model for the new EHR system, working closely with ITG and business owners. What you'll bring: Must have knowledge of Revenue Cycle and General Financial functions. Progressive leadership experience Excellent stakeholder management and people management skills. Excellent communication and influencing skills. Experience working on an EHR implementation project or working within the healthcare setting is desirable. Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits to suit you. Discounts with over 800 major retailers. Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. #LI-HA1 Life with us means taking pride in your team and delivering the highest quality care. We’ll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK and varied, interesting work. As part of HCA Healthcare US, the world’s largest healthcare company, we can also promise that you’ll learn from experts in every department and that your opportunities will be endless. With us, you’ll be empowered to achieve more in your career, and more for our patients. Visit our careers page for more information. HCA Healthcare: Over 50 years of creating a healthier tomorrow
