Home Claims Technical Manager – Salary: up to circa £50,000 depending on location, skills and experience
Do you thrive on solving complex problems and developing others?
This is a great job for someone with deep technical knowledge of home insurance claims who’s ready to lead, coach, and shape the future of our claims capability. Whether you’re an experienced claims professional or a technical expert looking to support with team leadership, this could be your next exciting move!
A bit about the job:
This role exists to support and develop our Home Claims Technical Consultants and wider claims teams across the UK. You’ll be part of the Home Technical Team (within Major & Complex Claims (MCC)), helping to resolve complex home insurance claims and improve technical capability. You’ll coach others, write best practice guidance, and lead technical improvements that enhance customer outcomes and cost performance. Your work will directly influence how we deliver excellence in home claims.
Skills and experience we’re looking for:
- Experience managing complex or high-value home claims.
- Strong technical knowledge of insurance principles, buildings processes, loss adjusting, scoping, fraud, and recoveries.
- Proven ability to coach, mentor, and develop others.
- Excellent communication and stakeholder management skills.
- CILA qualification or equivalent technical experience (desirable).
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in you with a wide range of benefits:
- Starting salary: up to circa £50,000 (based on location, skills, and experience)
- Bonus opportunity: 10% of annual
- Generous pension scheme – Aviva will contribute up to 14%
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options like cycle to work
- 3 paid volunteering days to help others
- Wellbeing support and tools to help you thrive
Use our Reward Calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.
To find out more about working at Aviva, click here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know you have a disclosed disability, and we’ll guarantee you an interview.
We’d love it if you could submit your application online. If you need an alternative method, please send an email to vivien.gergaly@aviva.com
