Company Description
Work for Home Instead Braintree, Sudbury & Colne Valley, a fast-growing business with a personal touch and great passion.
We’re looking for two weekend coordinators who will work alternate weekends. You will organised and supportive of both clients and care professionals during this "on-call" duty. You will be compassionate dedicated to supporting our care professionals to deliver the highest standard of care understanding our values and mission. The role will require you to attend our office on Friday 4pm-5pm for a handover and again on Monday 8.30am-10am.
We cover Braintree, Halstead, Sudbury, Bures, Earls Colne, Marks Tey, Kelvedon & Coggeshall.
Job Description
An opportunity has arisen for the role of Weekend Coordinator at the Home Instead Braintree, office. As a result of our continued success and growth we have an opportunity to add to our team. The role equates to 35.5 hours per weekend worked.
As one of our Weekend Coordinators you will be an ambassador for the excellent service we provide to our clients. You will be part of an organisation that strives to be outstanding in all aspects of its client’s experience.
Job Description:
A lively interest in the life and stories of our valued clients
A great communicator
Do you have exceptional organisational skills?
Do you prefer working weekends?
Annual Salary £11,971
Annual holiday 20 days pro rata.
Minimum 26 weekends per year
Benfits include Health Cash-Plan, high standard of training, social events and discount cards
Job requirements:
Primarily home based
You will be responsible for answering calls for our out of hour’s weekend service. You will ensure that calls are answered promptly and professionally and that detailed notes are taken of the reported issue. You will ensure that appropriate action is then taken and effectively communicated and recorded in our care management system, .You will also be monitoring the companies generic Email address.
Examples of the type of calls received maybe Care Professionals reporting health and safety concerns for clients, logging client wellbeing information, dealing with scheduling issues such as staff sickness, vehicle breakdowns etc. You will be responsible for reallocating field-based resources to cover calls and keeping clients and/or their families informed and updated. You will also be making general courtesy call to clients and checking in with Care Professionals
Qualifications
You need to have a passion for providing high quality customer service and will have previous experience in the Health and Social Care sector ideally with an NVQ Level 2/3 and/or equivalent level of experience.
Personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to Care Professionals out in the community with clients and their families.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
"Apply" below to find out more. Discover how you can make a significant impact as a Care Assistant while maintaining a work-life balance.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
