Job Description
- Salary – £36,877 per annum
- Opportunity to receive an annual bonus
- Pension & Healthcare
- 28 days annual leave increasing with service
- Balanced 40-hour work week – Because we believe in work-life harmony
- Share of Tips – Your exceptional service is recognised with a share of the tips
- Life cover and private medical insurance
- Contributory Pension Scheme
- 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
- Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
- Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company
We're looking for an Operations Manager to join our Grosvenor Casino in Liverpool, supporting the General Manager in maximising performance in all areas of the business. You will inspire, motivate and lead this team to deliver the absolute gold standard in customer service, driving customer satisfaction.
You will;
- Be responsible for providing an excellent product and customer experience across the business with a focus on driving revenue across key areas.
- Build on the fantastic opportunity we have within slots and e-gaming, driving the growth strategy for the Casino
- Ensure the Casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a true champion of safer gambling & player protection.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Help to build a highly capable management team who are fanatical about customer satisfaction, customer safety and quality products and experiences
- Assist the recruitment and development of a strong team of multi skilled employees ensuring they deliver a gold standard service to our customers
- Proactively drive sales and control margin and costs to drive casino profitability
Qualifications
- PML holder with previous Casino experience
- Previous high performing leadership experience within a service driven environment (Hospitality, Entertainment, Leisure, F&B or similar)
- Laser focused on delivering a top service to customers and team members
- Previous experience of promotional events and managing / directing a customer orientated retail business to a wide range of customers including VIPs and regular visitors
- Sound commercial and financial acumen
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
This is a permanent, full time position (40 hours per week).
