We are seeking an Assistant Facilities Manager to support the safe, compliant, and efficient delivery of facilities services in line with client contract requirements.
Reporting to the Regional Facilities Manager, this role will oversee and support onsite facilities staff (Placemakers) and contractors across a defined regional area.
Job Description
You’ll play a key role in ensuring a high standard of service delivery while fostering a positive workplace experience for all building users.
This position requires strong leadership, operational focus, and the ability to work collaboratively with internal teams and external partners.
If you're passionate about creating great environments and delivering quality service, we’d love to hear from you.
Key Responsibilities
Support contract management with service delivery, system development, and identifying improvement opportunities.
Oversee rostering, recruitment, training, and performance of Placemakers to ensure full site coverage and compliance.
Maintain all site documentation (H&S, COSHH, SOPs, audits), ensuring reviews and updates are completed on time.
Ensure a safe and secure working environment in line with health and safety legislation and company policies.
Manage customer queries and complaints by the agreed process and service standards.
Control costs across labour, materials, and agency usage, while driving additional revenue and margin improvement.
Lead mobilisation activities, including TUPE processes, while ensuring compliance and succession planning across teams.
Professional and Personal Competencies/Qualifications
Experience supervising teams in a facilities or cleaning services environment
Strong organisational skills and the ability to work independently while following management direction
Clear understanding of how service delivery impacts overall contract success
Performance-focused, with the ability to manage service outcomes effectively
Proactive in identifying and implementing service improvements
Strong problem-solving skills with a calm, resilient approach
Effective communicator with experience in leading and motivating teams
Capable of monitoring team and individual performance to ensure targets are achieved
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
