Salary £33,000 (pro rata)
Permanent role
Part time, 24 hours per week
Working hours 09:30-15:00 Mon-Thu, 09:30-14:00 Fri (or similar working pattern to be agreed)
Based at our new offices (ST18 9AB) with occasional home working and some UK travel to attend trade shows / member meetings for engagement.
If you have experience in membership administration, engagement—particularly within professional bodies, not-for-profits, or trade associations, we would love to hear from you.
We’re excited to offer a unique opportunity to join a purpose-led membership organisation for a sector that’s vital to the UK economy.
As part of a small but dynamic team based at our new office location just off junction 13 of the M6 between Stafford and Penkridge, you’ll play a key role in ensuring the smooth operation of the association. This is more than just administration. You’ll be a trusted coordinator and go-to team member, helping maintain accurate records, streamline processes, and uphold the exceptional service our members, volunteers and stakeholders expect. If you’re someone who thrives on organisation, takes pride in precision, and enjoys making a real difference behind the scenes, this could be your perfect next step.
We believe in flexibility, shared success, and balancing life and work in a way that helps you thrive.
The Role of Membership Officer
You will play a pivotal role in engaging with members, coordinating events and activities, and promoting the full value of membership benefits. You’ll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries.
- Act as the main contact for prospective, new, and existing members, providing excellent customer service
- Process membership applications and renewals, and support onboarding of new members
- Keeping the membership databases up to date, ensuring accurate contact details are maintained and GDPR compliance
- Coordinate planning and promotion of Regional and Sector Group meetings and trade shows (approx. 20-30 per year) to support recruitment and retention
- Liaise with the Marketing team to ensure relevant information is circulated including new member details, news items and events programme
- Coordinate and support the delivery of the annual awards programme
- Promote membership and the association’s services at relevant external events and exhibitions
- Work to support the compilation of statistics for members including the Market Report
- Respond to enquiries and produce accurate correspondence including information requests to members and non-members
- Liaise with external venues and suppliers relating to the organisation of events, as necessary
- Promote the castings industry and membership whenever possible
- Carry out any other duties as required that are commensurate with the post.
To apply, please send your CV to simonforrester@cmfed.co.uk Please title your email “Membership Officer” NO AGENCIES PLEASE
Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
Closing date for applications: 1.00pm on Friday 25 July, with interviews scheduled for Wednesday 6 August.
Essential Skills & Experience:
- Outstanding administration experience
- Strong written and verbal communication skills
- Experience of coordinating events or member-facing programmes
- Excellent organisational skills and attention to detail
- Strong process improvement skills
- Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, MailChimp)
- Strong customer service orientation and a collaborative working style
- Self-motivation and the ability to manage your own workload
- A collaborative approach and a commitment to getting things done right
- Ability to manage multiple priorities and meet deadlines
- Comfortable working remotely and independently with the ability to travel within the UK occasionally
Desirable:
- Experience working within a membership organisation, professional body, or not-for-profit
- Understanding of membership recruitment, retention, or volunteer management
- Customer service or B2B / B2C membership experience
- Familiarity with website content management and social media, especially LinkedIn
