We are recruiting an experienced Assistant Facilities Manager (AFM) to support the delivery of hard and soft FM services across a regional portfolio of client sites in East Anglia, including Norwich, Great Yarmouth, and Bury St Edmunds.
Job Description
As part of a nationally important contract, this role is pivotal in ensuring high standards of compliance, performance, and service delivery across the estate.
The successful candidate will play a key role in supporting the Contract Manager and overseeing day-to-day operations, with a particular focus on the Hard FM stream, including PPM, reactive maintenance, and statutory compliance.
Key Responsibilities
• Oversee day-to-day service delivery across multiple sites within your regional cluster.
• Manage and coordinate hard and soft FM teams, sub-contractors, and site-based operatives.
• Support the Contract Manager in the delivery of planned and reactive maintenance services.
• Ensure accurate operation of CAFM systems and timely resolution of tasks in line with SLAs/KPIs.
• Proactively monitor statutory compliance, health & safety documentation, and service records.
• Liaise with clients and site stakeholders to maintain a strong working relationship.
• Contribute to contract audits, financial administration, and ad hoc works management.
• Ensure all H&S activities are compliant with legislation and best practice.
Professional and Personal Competencies/Qualifications
• A background in Facilities Management, ideally in a multi-site or public sector environment.
• Strong understanding and experience in Hard Services delivery (M&E, compliance, maintenance).
• Excellent organisational, communication, and problem-solving skills.
• Good working knowledge of CAFM systems, and Helpdesk functions.
• IOSH Managing Safety - highly desirable.
• Full UK driving licence - essential.
What We Offer:
• A stable, full-time role supporting a long-term government contract.
• Competitive salary and mileage allowance.
• Ongoing professional development and training opportunities.
• The chance to make a real impact in a role with both autonomy and support.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
