Bank Receptionist

About Our Home:

Nestled in the picturesque heart of the Lea Valley, Broxbourne Nursing Home emerges as a beacon of luxury and warmth. This brand-new haven, designed with meticulous attention to detail, boasts 77 stylish bedrooms, each a sanctuary of comfort. From the inviting hum of our open-plan communal spaces to the serene beauty of our landscaped gardens, every corner of Broxbourne is crafted for joy. Whether it’s a movie in our cinema, a workout in the gym, or a quiet moment in the lounge, here, every resident finds their own slice of home. At Broxbourne, we don’t just offer care; we curate experiences.

As the Receptionist, you are the face of our home, responsible for giving the best first impression to all our visitors. You will be responsible for greeting and welcoming our visitors, managing telephone calls and taking messages, as well as providing administrative support to HR department.

Duties and Responsibilities

• To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
• To deal with queries from the public and customers
• To monitor visitor access and maintain security awareness
• To provide general administrative and clerical support
• Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
• Receive deliveries and arrange for their distribution.
• Typing of documents including letters, minutes, charts, notices etc
• Keeping the reception area tidy and its notice boards up to date.
• Book transport as required.
• Dealing with post and distributing to relevant departments, people.
• Setting up meeting facilities
• Arranging for catering for meetings and daily office use
• Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
• Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
• Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
• Additional administration duties may be requested from different departments

Requirements

• At least one year’s experience of switchboard/receptionist duties.
• The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
• Good Time Management
• Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
• An organized approach and good attention to detail
• Good IT skills including Excel, Word, Outlook and PowerPoint

What we offer:

• Competitive rates of pay.
• Refer a friend scheme
• Perkbox
• Paid annual leave
• Friendly teams
• Career progression opportunities within a growing company