Business Support Assistant

Job Details:

Job Reference: HCC622485
Salary Range: £25,186 - £26,244 per annum  
Work Location: Dame Mary Fagan House, Basingstoke or Fareham Parkway, Fareham (Hybrid Working) 
Hours per week: 37
Contract Type: Permanent
Closing Date: 17 November 2025
Interview Date: 28 November 2025 and 2 December 2025
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received. 

The Role:

Join our friendly team as a Business Support Assistant within our Reablement Business Support Team, where we support people across Hampshire who need additional care. The Business Support Team support the multi-disciplinary team across all four reablement hubs – North, West, Central and South Hampshire – to ensure an effective service delivery.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.    

We have vacancies available at Dame Mary Fagan House in Basingstoke and Fareham Parkway, Fareham. Please refer to the candidate pack below for more information on the office details for each role. Please indicate on your application form which role(s) you wish to apply for.

What you’ll do:

• Be the Friendly Face: Handle calls, monitor and respond to emails, acting as the first point of contact for service users and staff. 
• Foster Connections: Build and nurture positive working relationships within our team and with our service users. 
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary. 
• Ensure Accuracy: Working with spreadsheets, templates and scheduling systems to keep everything running smoothly.
• Promote Continuous Development: Schedule training for the Community Response Team and participate in Continuous Improvement Group meetings.

What we’re looking for:

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams, Excel and SharePoint).
• Excellent organisation and prioritisation skills.  
• Strong communication, interpersonal and teamwork skills.  
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service. 

Take a look at our Candidate Pack for more information about the Business Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.      

Why join us?

• Make a Difference: Watch our short video to find out more about the important work we do in our reablement service. Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.  
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.    

Working Patterns  
You’ll work 5 days per week. Our Service operates 7 days a week, therefore you'll be required to work weekends and bank holidays on a rotational basis for which enhancements are paid.   

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. 

Applicants can expect to hear from us within two weeks of the advertised closing date. 

Other job titles you may be searching for: Receptionist, Administrative Assistant, Senior Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.   

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Business Support Assistant Candidate Pack

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk

For an informal chat about the role, please contact Caroline Clark, Administrative Officer on Caroline.Clark3@hants.gov.uk