Business Support Assistant Manager

• Suffolk County Council
• Address: Beacon House, Ipswich, IP1 5PB – Hybrid 
• Salary: £28,598 per annum pro rata
• Hours: 26 hours per week
• Contract: Fixed Term or Secondment until 31 March 2026

We are seeking a Business Support Assistant Manager for the Coordinated Health Risk Intervention Service (CHRIS). This is a valuable opportunity to support service delivery and best practice until the end of the contract in March 2026. You will be required to complete a range of comprehensive administrative and financial duties to support the efficient delivery of services within CHRIS.

Your role and responsibilities

CHRIS is a risk support service which will focus upon the risk assessment and stabilisation of risk. As such, interventions and approaches will be focused upon risk assessment, formulation, management and stabilisation as opposed to providing longer-term therapeutic treatment, which is more appropriate for CYP and families to access within other services.

You will be:

• Providing comprehensive administrative and financial support to the team, including managing invoicing and funding from external providers.
• Ensuring the team remains compliant with corporate checks, with all documentation securely stored and communicated in line with organisational requirements.
• Assisting and line managing Business Support Coordinators in collating and submitting relevant returns and information for corporate functions and service-wide teams, ensuring deadlines and ad hoc requests are met. This includes supporting invoice processing and other financial tasks.
• Planning, organising and supporting countywide, central, and external meetings/events, ensuring all administrative aspects are effectively managed, including note-taking and distribution to appropriate attendees.
• Supporting the creation and production of templates, publications, and materials that contribute to external communications, marketing, and business support management functions.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

You’ll be joining a passionate and dedicated team within Suffolk County Council’s Children and Young People Services. The CHRIS service is:

• a risk support service focused on assessment, formulation, management, and stabilisation of risk
• designed to provide short-term crisis intervention rather than long-term therapeutic treatment
• multi-disciplinary, working across professional boundaries to support children, families, and practitioners
• committed to a whole-system approach that meets needs at any stage of a young person’s journey.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Louise Hagger (she/her) for a casual conversation. You can reach her by calling 01473 264425 or emailing Louise.Hagger@suffolk.gov.uk. 

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. 

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Describe a time when you supervised or managed a team to deliver high-quality business support services. How did you ensure team members were motivated, understood their responsibilities, and complied with organisational policies and procedures? What challenges did you face, and how did you address them?
2. Give an example of when you contributed to the development or improvement of administrative or financial processes within a team or organisation. What steps did you take to implement change, and how did you ensure buy-in from colleagues? What was the outcome?
3. Tell us about a situation where you had to communicate complex information to a range of internal and external stakeholders. How did you tailor your approach to ensure your message was understood, and what was the impact of your communication?
4. Describe a time when you had to resolve an unexpected problem or manage competing priorities in a busy business support environment. What actions did you take, and how did you use your initiative to ensure effective service delivery?

Step 4 - Upload a CV (without name and personal details).

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 19 October 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid