Customer Assistant - Fashion, Home & Beauty - Basingstoke

Working Pattern 

Sunday 10:00-18:00

Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you'll become a champion of our stylish products, and influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.

Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You'll also actively collaborate with the team to implement effective merchandising strategies.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role. You'll be a skilled operator, maintaining high standards in visual presentation consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

· Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team