Customer Service Advisor
We’re looking for a Customer Service Advisor to join our team at The Nest in Barton-upon-Humber!
You’ll play a key role in supporting our customers throughout their journey with Wren. Working across a variety of customer service functions, you'll handle enquiries through multiple channels, take ownership of cases and work collaboratively with internal teams to deliver positive outcomes and exceptional customer service.
This role offers 40 hours per week with a basic salary of £27,308 plus up to £2,000 yearly bonus.
- Life Assurance after 2 years’ service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
- Handle customer enquiries across multiple communication channels, including phone, email and online systems
- Take ownership of customer cases from first contact through to resolution
- Deliver positive customer outcomes while balancing customer needs and business requirements
- Provide support and guidance to customers throughout different stages of their journey
- Liaise with internal departments, suppliers and stakeholders to ensure timely resolutions
- Maintain accurate and up-to-date customer records and case notes
- Identify opportunities to improve customer experience, processes and ways of working
- Escalate complex issues appropriately while maintaining ownership of the customer experience
- Consistently deliver service in line with company standards and customer expectations
About You
- Passion for delivering outstanding customer service
- Strong problem-solving skills with the ability to take ownership of customer issues
- Excellent communication skills, both written and verbal
- Ability to build rapport and demonstrate empathy when supporting customers
- Strong organisational skills with the ability to prioritise workload effectively
- Comfortable working in a fast-paced environment with changing priorities
- Good IT skills, including Microsoft Office and customer management systems
- Flexible and adaptable approach to different customer service functions
- Reliable with excellent attendance and timekeeping
- Previous customer service experience is desirable but not essential, as full training will be provided
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.
About The Company
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.