Customer Service Advisor

Customer Service Advisor Vacancies

37 hours per week vacancy &

Part Time 25 hours per week vacancy

Salary up to £25,400 per annum pro rata

Benefits include company pension scheme & private healthcare

Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. 

The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.

To be successful in a Customer Service Advisor role, the skills/ability you will need are:

• Experience of working in a Customer Service/contact centre environment.
• Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
• Excellent attention to detail and accuracy.
• The ability to multi task
• Excellent IT skills, especially Microsoft Outlook, Word and Excel.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Able to work from our head office at least twice a week following the initial training period.

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.