Customer Service Advisor

Customer Service Advisor

Elland
Full-Time, Permanent
Hybrid (3 days in the office, 2 days from home)
£25,185 per annum

Join Our Customer Experience Team at Calor Gas

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Elland. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.

Working Hours:

Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.

• Saturday shifts: 9:00am – 1:00pm (on a rota basis)

• Bank Holidays: 9:00am – 5:00pm (on a rota basis)

Key Responsibilities:

• Respond to inbound and outbound customer calls, providing timely and effective support.

• Process customer orders and handle account administration with accuracy.

• Promote Calor’s products and services during customer interactions.

• Investigate and resolve customer complaints in line with company policies and service standards.

• Achieve individual and team performance targets and KPIs.

• Collaborate across departments to ensure a smooth and efficient customer experience.

• Contribute ideas and support improvements in service processes and customer satisfaction.

• Maintain accurate, secure, and up-to-date customer records.

What We’re Looking For:

• Strong communication and interpersonal skills, with a customer-focused approach.

• A sense of ownership and pride in delivering high-quality work.

• Ability to stay organised and work effectively under pressure.

• Meticulous attention to detail.

• Familiarity with Microsoft Office; experience with SAP is advantageous.

• Comfortable working in a high-volume, fast-paced environment.

What We Offer:

• 25 days of annual leave

• Holiday Purchase Scheme

• Private Medical Insurance

• Company Pension Scheme

• Free Onsite Parking

• Staff Discounts on Calor Gas

If you're ready to take the next step in your career and make a difference for our customers, we'd love to hear from you.

Apply now and become a key part of Calor’s Customer Experience team.