Customer Service Advisor

We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond!

We are currently recruiting for a Customer Service Advisor  to join our  team within the Yorkshire Water Wastewater Service Agreement (WwSA) Framework. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

About the Role

You will be liaising with Yorkshire Water customers to ensure they are kept informed and up to date on any work that will be taking place within their area. Within this role, you will be liaising extensively with our Planners and Customer Excellence Partners to ensure that all work that will be performed is fed back to customers, to ensure that they have the best customer journey.

What we Offer

• Salary: £28k
• Hours of Work Monday to Friday 40 hours (8 – 5) 
  
• Location: Bradford
• Holidays: 24 days holiday + Bank holidays

Key Responsibilities:

• Working with operational and planning teams to resolve all customer/client queries, ensuring our clients/customers are satisfied with the outcome.
• Updating customer information on the company’s customer management systems
• To handle customer enquiries as well as managing complaints and issues
• To respond to all customer complaints within the agreed service levels of agreement
• Performing administrative tasks as assigned by the Customer/Planning Manager
• Working with the team to improve the customer journey

About you : 

• Excellent verbal, written and communication skills
• Active listening skills
• Patience and ability to remain calm in stressful situations
• Excellent interpersonal skills
• Ability to accept criticism
• Experience working within a customer service role, especially within the utilities industry is highly desirable. 

Why Join Lanes Group?

At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:

• Have a turnover exceeding £530 million (EBITDA £45 million)
• Employ over 4,000 brilliant people nationwide
• Operate through a countrywide network of operational locations

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Join us and be part of a team that makes a real impact!

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. 

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. 

Lanes -https://www.lanesgroup.com/#our_group 

Lanes I - https://lanes-infra.com/ 

SUS¯ -https://sus.co.uk/ 

Clearflow -https://www.clearflowltd.com/ 

AQS -https://aqsenvironmentalsolutions.ie/ 

We are an equal opportunities employer and welcome applications from under-represented members of the community. 

Strictly no agencies please 

LAN