Customer Service Advisor - Gosport Borough Council
Portsmouth City CouncilJob Title: Customer Service Advisor (12 Month Temporary Contract)
Hours: 21 Hours per week over 3 days
Salary: £25,583 - £25,989 per annum, pro rata.
Location: Town Hall Gosport
Join Our Customer Services Team
We are seeking a motivated individual to join our small, friendly Customer Services team. This role is responsible for delivering a high standard of front-line services across our main reception, cashiers counter, contact centre, and post room.
As the first point of contact for our customers—both in person and over the phone—you will play a key role in ensuring a positive and professional experience for all.
You should have experience working with the public and possess basic computer skills to input and retrieve information accurately while handling customer enquiries. Full training will be provided on our switchboard and customer service IT systems.
If you are interested in this opportunity, please refer to the attached job profile for further details about the role and the qualities we are seeking in the ideal candidate.
How to apply
To make sure your application is above the rest, please review the “job profile” and “how to apply” to ensure your application matches the requirements of the role. Please ensure you fully read and follow the guidance so you can demonstrate how you meet the criteria under “who is the person” on the “job profile”.
PLEASE DO NOT JUST SUBMIT A CV.
Please ensure you refer to the “how to apply” document when you complete your application as there is information in there that you need to include and evidence in your application for this role. This is really important or you are likely not to be short listed.
Email your submission to; gbcrecruitment@gosport.gov.uk
Application Closing Date: Monday 27th October 2025
Interviews Date: Friday 7th November 2025
All applicants will be advised once shortlisting has been completed.