Festive Front of House

About Us:
At the Scotsman Group, we pride ourselves on delivering exceptional hospitality in some of Scotland’s most iconic venues. This festive season, we’re looking for enthusiastic and customer-focused individuals to join our front-of-house team. Whether it’s greeting guests at the door or providing seamless table service, your role will be crucial in ensuring our customers enjoy the magic of the season.

The Role:
As a member of our Festive Front of House team, you’ll be the face of the Scotsman Group, providing top-tier service in a fun, fast-paced environment. From welcoming guests to managing service during busy festive periods, you’ll help create memorable dining experiences for everyone who visits.

Key Responsibilities:

• Warmly welcome and seat guests, ensuring they feel comfortable and valued.
• Provide attentive table service, taking orders and serving food and beverages efficiently.
• Deliver a high standard of customer service throughout every interaction.
• Assist with festive events, ensuring smooth service and a great atmosphere.
• Handle payments and manage bookings using our POS systems.
• Liaise with kitchen and bar staff to ensure seamless communication and service delivery.
• Maintain a clean and organised front-of-house area.

Requirements:

• Previous experience in a front-of-house or customer service role is a plus but not essential.
• Friendly, outgoing, and able to create a welcoming atmosphere for guests.
• Strong communication and interpersonal skills.
• Ability to thrive in a busy, high-pressure environment.
• A team player with a positive attitude and attention to detail.
• Flexible availability, including evenings, weekends, and key festive dates (including Christmas and New Year).
• A genuine passion for hospitality and creating memorable guest experiences.

What We Offer:

• Competitive hourly rate, with the potential for tips and overtime.
• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• Full training and support from a dynamic and experienced team.
• The chance to work in a vibrant, festive atmosphere with one of Scotland’s leading hospitality groups.
• Staff meals and festive perks throughout the season.
• Opportunities for further employment after the festive period.

How to Apply:
If you’re passionate about hospitality and want to be part of something special this festive season, we want to hear from you! Apply now and one of our friendly team will be in touch. 

Bring the festive spirit to life with the Scotsman Group – apply now and join our fantastic front-of-house team!