Home Customer Service Advisor

Dream Job Alert! Join the NEXT Online Home Team!

Are you ready to help customers create their dream homes? We're searching for enthusiastic Customer Service Advisors to join our amazing Home team at NEXT Online in Leicester

Pay - Great Pay: £12.76 per hour (that’s £23,886.72 pro rata), with an extra £1 per hour for weekend work! Plus, you could earn up to 20% more with a quarterly performance bonus if you’re a star player.

Shifts: Full time 36 hours per week. 

1. Wednesday to Saturday 8 am - 5.30pm
2. Monday to Thursday 9am - 5pm & Friday 9am - 4.45pm

Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed. 

Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies)

Training: Monday - Friday 9am -5 pm 8th September 2025 - 26th September 2025. You must be able to commit to the full training period to be considered for the role and training will be held offsite at Regus House (LE19 1SY).

Coaching 29th September - 17th October 2025 

Contract: Permanent

Role Type : Contact centre Onsite

Why NEXT Online?

Imagine a job where you get to talk about beautiful homeware all day! We’re the go-to team for customers who want to make their homes amazing. Whether it’s a question about a velvet sofa or a query about  light fixtures, we’re here to help.

What’s in it for you?

• No Sales Targets: Yep, you read that right! You will focus on delivering fantastic customer service and making people happy.
• Make a Real Difference: You’ll be a vital part of our Home Department, handling calls, emails, and web chats. You’ll have the autonomy to turn a customer’s day around!
• Fast-Paced : Love a dynamic environment? You’ll thrive here! We value friendly, helpful service, and we need problem-solvers who can think on their feet. Picture this: A customer eagerly awaits their new furniture, but it arrives with a hiccup. You’ll be the hero who sorts it out and puts a smile back on their face.

Your Mission, Should You Choose to Accept It:

• Be the friendly voice our customers rely on.
• Truly listen to our customers and find solutions.
• Put the customer first, always.
• Bring your passion for home décor and your ability to empathise.

We’ll Get You Ready!

We’re growing fast, and you’ll grow with us! We offer:

• Full Onsite Training: Three weeks full time  learning about our retail customers, followed by one-on-one coaching before being signed off and working independently.  Then, you’ll move on to our online customers with support from an experienced Team Manager.
• Career Growth: Lots of opportunities to move up and develop your skills. You could even become a home specialist and earn up to £14.23 per hour!

Are You the One?

We’re looking for:

• Customer service experience (call centre experience is a plus).
• A natural problem-solver who thinks outside the box.
• A confident decision-maker who takes responsibility.
• Someone who communicates clearly, confidently, and with a smile.
• Ability to stay calm under pressure and display resilience when handling more complex calls.  

What You’ll Need to Bring:

• Treat every customer like they’re the only one.
• Engage with customers and colleagues and create a positive vibe.
• Computer skills and a willingness to learn.
• Ability to meet performance goals.

Perks That’ll Make You Smile:

• Quarterly bonuses
• Optional overtime
• Staff shops with up to 75% off NEXT and other brands
• Great pension scheme
• 25% off all NEXT merchandise
• Fantastic NEXT sharesave scheme
• Discounts with partner brands and more through Perks at Work
• 24/7 digital GP and wellbeing services

Ready to Join the Adventure?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship