Hotel Receptionist

If you are an aspiring and ambitious individual, with a passion for the hospitality industry and a drive to make a real difference, then Formby Hall Golf Resort & Spa has an amazing opportunity for you!

Who are we?

Formby Hall Golf Resort & Spa is a leading luxury destination in the North West of England.  Set in 200 acres of lush green landscape, boasting 2 function rooms, 2 meeting rooms, 76 bedrooms, a luxurious spa and two golf courses, we offer the perfect location for Weddings, Events, conferences, meetings, team building and so much more.

Why us?

We have a positive and vibrant working atmosphere and offer a range of benefits including development opportunities for staff at all levels.

• Company Discount on rooms
• Generous recommend a friend scheme
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events 
• Complimentary meal on duty in the Team Member canteen
• Parking for cars, mopeds, scooters, and bicycles

What’s the role?

The Receptionist will provide a high – quality service to our guests and ensure that all duties are being carried out in an efficient and professional manner in line with the standards required by the Resort.

You will have excellent management, organisational and administration skills, you will ensure that both you and your colleagues provide an efficient and effective service to all guests.

Main Responsibilities include:

• Check guests into the hotel in a friendly and efficient manner, allocate rooms and distribute key cards.
• Check guests out of the hotel and prepare their bills and take payment.
• To ensure that the reception desk and lobby area are kept clean and tidy.
• To ensure effective communication with the housekeeping team regarding guests, room status reports and VIP’s who may require additional products.
• Shared responsibility for the switchboard and directing customer’s calls to the correct location.
• Answering questions about the Hotel facilities and the surrounding area.
• You should be confident and be able to work on own initiative.

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom