International - Customer Service Advisor

Join Our Team as a Customer Service Superstar in the International Department!

Do you thrive under pressure? Love delivering top-notch service? If so, join us and turn your passion for customer service into a rewarding career!

Salary: Base pay is £12.39 per hour plus an additional £1 per hour for working weekends. On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%.

Shifts:

Shift 1: Sunday - Wednesday 7am-3pm & Thursday 7am-2.45pm

Shift 2: Tuesday 11am - 6.30pm, Wednesday - Thursday 11am - 7pm, Friday 10am - 6pm & Saturday 9.30am - 5.45pm 

Shift 3: Sunday 10am - 6pm, Monday,Tuesday & Thursday 11am - 7pm & Wednesday 11am - 6.45pm

Location:

Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).

Training: 29th September - 10th October 2025 (full commitment to training is required)

From day one, you’ll benefit from comprehensive paid training, so you feel confident, prepared, and ready to provide exceptional service worldwide.

Overview:

At the heart of our International Department, you’ll be the friendly, supportive voice assisting our non-UK, English-speaking customers. From resolving account queries to tracking down missing parcels, your mission is simple: put the customer first.

This is not your average customer service role. With no sales targets to meet, you can focus on what truly matters—providing top-quality service. Your success will be measured by the satisfaction you bring to each and every customer interaction.

Why You’ll Love It Here:

• Team Spirit: Thrive in a close-knit team of 10–15 colleagues with the support of approachable management. Here, collaboration goes beyond work—we succeed together
• Exceptional Workplace: Our modern, best-in-class contact centre is built to motivate and energise, complete with inviting spaces to relax and recharge.
• Career Growth: With dedicated coaching rooms and a learning and development hub, you’ll have the support you need to continually grow and achieve your goals.
• Inclusive Culture: Be part of a community where teamwork, support, and kindness are at the heart of everything we do.

About International

Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

NEXT is rapidly enhancing its global footprint, with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom, a premier multi-channel retailer in the US, and are preparing to open up to 10 NEXT-branded stores in key Indian cities, including Bengaluru, Delhi, and Mumbai.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team

About the Role:

In this fast-paced, dynamic role, you’ll use your strong communication skills to engage with our English-speaking customers outside of the UK through calls, emails, and chat. You’ll tailor each interaction to ensure a positive experience, efficiently resolving queries on the first contact. Every day will bring new challenges, and you’ll be empowered to think on your feet to provide the best solutions.

What We’re Looking For:

• Strong Communication Skills: You don’t need to speak multiple languages—just excellent written and verbal communication in English.
• Customer-Focused Attitude: You’ll be the first point of contact for our international customers, so delivering exceptional service is key!
• Team Player: You’ll work closely with store staff, couriers, and our international customer base.

Why Join Us?

This is your opportunity to be part of a supportive and fast-moving team, working in a rewarding environment where your contributions make a real difference.

Benefits:

• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Great food at amazing prices
• Access a 24/7 digital GP and other free health and well-being services
• Free on-site parking

Who are we?

Next have 4 key areas to our business; Head Office, Warehouse & Distribution, Retail and Contact Centre (Online).

Our Contact Centre teams are immensely passionate about delivering exceptional customer service, helping to support our wider teams to resolve any queries or customer may have - and that's why we’re looking for people who have the same enthusiasm to make the shopping experience better for our customers - because it really is the people in our contact centres that make a difference.

What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.