Contract: Permanent, Part-time
Closing date: 19th August 2025
Recruitment Partner: Katrina, katrina.wuk@boots.co.uk
This is an exciting opportunity to join the Capability department in a full-time permanent position as an L&D Helpdesk Advisor, based from the Nottingham Support Office. We're looking for a communicator and problem-solver to handle learner queries about learning and development activity and content across various platforms, with the goal of providing genuine care.
This role reports into our Helpdesk Team Leader and sits within the Capability Shared Service team which, as well as handling learner-related queries, is also responsible for the design, delivery and administration of L&D programmes and content. Together, the Shared Service team supports the work of the wider department in increasing the capability of all Boots team members in line with the changing needs of the business and our customers.
• Handling Boots Care Learning queries for Care Home customers.
• Creating user accounts in bulk for newly-acquired care home partners.
• Creating user accounts for individual care home new joins.
• Handling learner-related queries for Boots team members.
• Recording information accurately in the contact management system.
• Processing information access requests for training data.
First and foremost, you need to be a brilliant problem-solver; able to own and resolve issues independently to keep escalations to a minimum, naturally spotting better ways of doing things and adapting quickly to changing circumstances and priorities.
You'll need a genuine sense of care for other people (both team members and learners); being really motivated to understand them, their needs and how you can best help them.
You need feel confident about communicating by phone, email and face-to-face and know how to adapt your style to suit different situations.
In terms of technical skills, you'll need to be a confident computer-user and a pro at learning new systems quickly.
You need to be someone who naturally pays attention to detail and takes pride in the accuracy of your work.
Finally, you need to be a strong team player; willing to pitch in and support your team members as needed.
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
Once you have submitted your application the recruitment team will review your CV and you will be updated by either phone call or email with the status of your application.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.