Medical Laboratory Assistant - Sample Reception

Company Description

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Job Description

Band 2: £24,465

Hours: Full time - 37.5 (Part time hours may be considered)

Permanent contract

Do you have great customer service skills and willing to go the extra mile?  Are you friendly and able to work as part of a team? If the answer is yes, then we would love to hear from you. 

We are looking to recruit an enthusiastic team player to join us in the busy Pathology Department at Queen Alexandra Hospital as a Medical Laboratory Assistant (MLA). Our unit operates between 9:00 AM and 9:00 PM. Each shift is typically 7.5 hours, and while we usually have set schedules, there may be opportunities to work a variety of hours to keep things flexible and meet the needs of the team.

You will undertake a range of duties which will include front of house reception, dealing with a diverse range of enquiries both on the telephone and face-to-face and the printing and dispatch of patient results.  You will also be required to work in the stores area receiving deliveries and issuing consumables to wards and GPs.  Some heavy lifting is involved.  Full training will be provided but accurate keyboard skills are essential.

This position is primarily an administrative role with the requirement to work in the Stores area of Pathology when required.  The position involves some manual handling in addition to the need to visit clinical areas to provide supplies of Pathology consumables. 

Please note that the role does not offer any laboratory experience and may not be suitable, therefore, for applicants looking to pursue a career in biomedical or other sciences.

Occasional weekends and public holidays may be required with notice.

Key Responsibilities

• Facilitate the printing of all pathology results and ensure they are accurately dispatched to the required clinician in a timely manner
• Handle enquiries (telephone and face-to-face) in an effective and efficient manner and according to departmental procedures
• Receive patients and other visitors at reception in a polite and efficient manner.  Adhere to the visitors’ policy
• Provide administrative support to the Pathology invoicing team as requested
• On request, telephone validated/authorised results to other healthcare professionals
• Sort and distribute internal and external mail
• Ensure the appropriate filing and/or scanning of specimen request forms and laboratory worksheets
• Ensure all appropriate records are maintained and completed according to departmental policies
• Undertake data entry of patient and test information ensuring accuracy at all times

If this sounds just what you are looking for then we would genuinely love to hear from you!

For further information, please see attached Job description

Qualifications

• Good general education including GCSEs in English Language and Mathematics (grade A* to C or 4 to 9)
• Level 2 IT qualification or RSA II in Typing/Text processing
• Science GCSE desirable (grade A* to C or 4 to 9)

Skills and Knowledge

• Accurate keyboard skills
• Good verbal and written communication skills
• Able to work using own initiative
• Able to demonstrate confidentiality and trustworthiness
• Knowledge of medical terminology desirable

Experience

• MS Office including Word, Excel and Outlook
• Customer service experience
• Experience of working flexibly and as part of a team
• Administrative/office experience

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.