Security Officer

About us 

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. 

About the role  

We’re looking for a professional and proactive individual to join our team in a key security role based at our Redditch Support Centre. As a Security Officer, you’ll play a vital part in maintaining a safe and secure environment for our colleagues, visitors, and company property. This varied and rewarding position involves monitoring access points, managing CCTV systems, conducting patrols, investigating incidents, and liaising with emergency services, ensuring every aspect of site security is handled with professionalism and care. 

This is a fantastic opportunity for experienced Security Officers or individuals with strong customer service and interpersonal skills looking to move into a security-focused role. You'll be part of a supportive team delivering a value-driven service, while developing new capabilities in safety, incident management, and emergency response. If you’re dependable, observant, and enjoy working in a role that truly makes a difference, we’d love to hear from you. 

Key responsibilities 

As a Security Officer, you’ll play a critical role in ensuring the safety of our people, property, and operations. Your responsibilities will include: 

• Controlling access to the site and managing entry/exit procedures for staff, visitors, and contractors. 

• Monitoring CCTV systems and reviewing footage to support investigations and incident resolution. 

• Acting as a keyholder and managing the secure opening and closing of the site, including alarm and access control systems. 

• Conducting regular patrols to identify and prevent security breaches, safety hazards, and parking violations. 

• Responding promptly to incidents, emergencies, and alarms, including coordination with emergency services when needed. 

• Carrying out searches of individuals, vehicles, or bags when necessary to uphold site security. 

• Investigating internal and external theft, collecting statements, and supporting the Profit Protection team. 

• Providing first aid (if trained), overseeing contractor activity out of hours, and supporting fire safety and audit checks. 

This role works closely with the Profit Protection team and Distribution management to maintain a safe and efficient environment. 

About you  

We’re seeking a confident, and reliable individual with strong communication skills and the ability to challenge appropriately when needed. Integrity and professionalism are essential, along with the ability to stay calm and focused in demanding situations. 

You’ll need to be proactive and results-driven, comfortable working independently as well as part of a team.  

Flexibility is key, as the role involves a 48-hours per week over a 3-week rotation period. with occasional additional shifts and “on-call” duties for emergencies or cover.  

Reward & benefits  

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. 

• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. 

• You will have access to a wealth of employee discounts across the Halfords suite of products and services.  

• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. 

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.