Senior Business Support Assistant

Organisation: Leicestershire County Council 

Work Location: County Hall, Glenfield, LE3 8RA

Worker Category: Hybrid Worker

Salary: £26,832 - £28,146 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 26th October 2025

Interview Date(s): Week commencing 3rd November 2025 (in person)

An opportunity has arisen for a well-organised and effective individual to join the busy Secretariat team in Children & Family Services Business Support Team, working to support the Department’s senior leadership team including the Director, Assistant Directors and Heads of Service.

About the Role

Working as a Senior Business Support Assistant within the Business Support Secretariat team, your main duties and responsibilities will include:

• Arrange diary appointments and meetings for managers
• Organising and facilitating a range of strategic meetings, including the preparation of all relevant documentation and taking accurate minutes
• Receive and deal with emails via multiple busy inboxes, taking telephone calls and ensuring that visitors to the section are dealt with appropriately
• To be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies and members of the public
• To be responsible for providing a comprehensive range of administrative and secretarial support for Officers working within the service, utilising good organisational skills
• To create, develop and maintain information systems and processes including Microsoft Office packages to produce reports to assist services and officers across the department.

The role is part of the wider Business Support Service, and as such, an important part of this role is to provide backup to colleagues across service areas and to assist in handling urgent work on a day-to-day basis. You must also respect the confidential nature of the work in line with the Data Protection Act.

What we offer:

• Guaranteed contracted hours 
• Opportunities to progress within a large public sector organisation
• Excellent Local Government Pension Scheme
• Generous annual leave entitlement
• Access to staff wellbeing and counselling service
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• Have an NVQ level 2 or equivalent in literacy and numeracy, and be trained and proficient in all aspects of the Microsoft Office Suite of software
• Have experience in diary management and facilitating meetings
• Have the ability to take accurate notes of meetings and type drafts for approval
• Have experience in a range of admin procedures
• Have relevant experience of working within a busy office environment and have an understanding and appreciation of confidentiality
• Have good organisational and record-keeping skills and the ability to establish and maintain working relationships and communicate effectively with staff at all levels
• Be able to work effectively and efficiently whilst under pressure.

You must also have an understanding of, and commitment to, equality, diversity and inclusion. 

In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. 

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. 

For more information or an informal discussion, please contact:

Faye Smith – Business Support Officer, HR & Secretariat

Telephone: 0116 305 6327

Email: faye.smith@leics.gov.uk 

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.