Social Work Business Support Assistant

Organisation: Leicestershire County Council

Work Location: Wigston Area Office/Remote Working

Worker Category: Hybrid Worker

Salary: £25,191 - £25.590 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent 

Closing Date:  16th November 2025

Interview Date: W/C 1st December 2025

 An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services as a Social Work Business Support Assistant. 

This role is part of the wider Business Support Service and as such an important part of this role is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day-to-day basis. 

What we offer:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

Main duties and responsibilities:

To work as part of a team in the provision of all administrative, technical work within the support service areas.  To undertake general office duties e.g. post, and file management (paper and electronic) photocopying, maintenance of office equipment, research, collating and disseminating identified materials.

To answer enquiries by telephone or in person from members of the public, service users or other employees and make routine calls to obtain information/resolve queries, to take and relay messages and institute any associated action, to receive visitors, respond to and screen telephone calls emails and other enquires to provide a high level of customer care.

To monitor generic inboxes to ensure that they are appropriately managed and information recorded/tracked/progressed and prioritised as appropriate.

To assist in arranging meetings, training events and daily strategy meetings involving the preparation and circulation of multi-agency invitations agendas and other materials, typing up minutes from recorded meetings and the booking of venues and catering arrangements.

To process (open, stamp, distribute) incoming/outgoing post to ensure secure despatch of correspondence and that appropriate action is undertaken to record, track, progress and prioritise.

Under instruction, to accurately maintain a range of computer-based systems to support requirements of service, to support effective communication, reporting performance, to collect and collate record statistical information as required, to input information onto computer databases and extract information as instructed, which may require some manipulation.

To carry out routine cash handling duties, including receiving and recording payment for service users, issuing receipts and preparation for banking, check petty cash balances etc.

About You

Please refer to the 7 point criteria  giving examples of how you meet the criteria below

• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
• Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. To give evidence of establishing and maintaining manual and electronic admin systems. 
• Good organisational and customer care skills with good written and oral communication skills. 
• Experience of working in an administrative and financial setting. 
• The ability to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
• The ability to work effectively as a member of a team.
• The ability to prioritise your own workload and work under minimum supervision, with a flexible approach

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Sharon Wright, Senior Business Support Officer 

Telephone: 0116 3055966

Email: Sharon.Wright@leics.gov.uk 

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.