Tesco & Wholesale CBM Homecare

Tesco & Wholesale CBM Homecare

Work level: 2C

Job Purpose
The Customer Business Manager (CBM) is an externally focused role, leading Unilever business with a Key Customer. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. Key focus areas for this role are:
Develop sustainable customer relationships at all levels and cross functionally, underpinned by a strong JBP
Leverage our brand assets and BU structure to deliver new and exciting innovation and category building plans
Develop and deliver plans omnichannel – Supermarkets, Express & Online
Loving the customer and developing a strong customer strategy
The need for extensive commercial rigour in the assessment and implementation of our Growth Strategy across channels
Leadership within the team, across teams and externally.
We are considering existing WL2C’s

Responsibilities
Build and maintain strong senior level relationships:
• Develop strong relationships with both internal & external customers
• Work with the CAMs and Customer Operations Team to ensure significant commercial, customer service and finance issues/opportunities are resolved/exploited efficiently and that we do what we say.
• Own the Unilever & Customer relationship on all categories – Be the face of Unilever UK with the customer, Be at the top table of suppliers for your customer(s).

Lead customer strategy development and major customer and category initiatives
• Lead the development and delivery of the customer strategic business plan and the joint customer business plan, working closely with Category Managers, Shopper Marketing and CSP
• Resolve Customer / Category trade off’s within their area
• With Customer Marketing Managers, lead key in-store activation events
• Lead range and merchandising reviews (where appropriate)
• Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc
• Deliver Differentiation & winning plans for Tesco
Be accountable for financial performance of categories within area of responsibility
• Deliver Turnover, Customer Profitability and TMI budgets
• Grow Market Share within Tesco
• Discuss and agree Gap Filling initiatives with Category Team
• Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both Unilever and Customer
• Be able to handle a total business (5+ categories) CBM role

NOTES

Please apply via this portal as e-mail applications may not be processed.

Please include your Future Fit Plan if possible with your CV. 

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.