TPA Customer Service Advisor OOH

Our Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Customer Service Advisor, you’ll be a part of our dedicated out of hours team handling and investigating any customer service complaints and escalations. Covering 35 hours over 7 days out of hour shifts, ideal for those who are looking for non-standard working hours.

As a Customer Service Advisor, you’ll be a key team member of our Property team in Glasgow. You’ll be proactively managing a caseload of complaints, ensuring you record all specific details and diarise any further actions required.

Clear communication and a logical pragmatic approach will be key, as will a calm methodical approach in outing things back on track and ensuring first class customer satisfaction with our services.

We’re looking for talent: Candidates that are keen in developing client servicing skills. Your background can range from any customer service experience; however we’re just as interested to hear from you if you’re looking for your first customer service office role.

Additionally, we’d like you to have

• Excellent customer service, organisational and communication skills
• Problem solving skills
• Ability to work within a team
• Good IT skills, particularly with excel, with a keen eye for detail
• To understand what matters to the customer and to put this first – putting yourself in their shoes

Due to the nature of our work, this role is subject to a satisfactory DBS check