Aleena Zahoor

Skills

A punctual,positive and helpful customer service assistant at luton cake box.i have experiences as a retail/sale assistant and customer facing role. a positive demeanour with both customers and colleagues, ensuring a positive working environment.my job role was to work on till sale items and help customers.my duties were puting items on display.Checking the stocks and labelling the products and putting them in the right category.Dealing with customer queries and helping them with best shp experience.

Perform regular stock rotation to ensure the shop floor is properly organised as per regulations
Answering and responding to customer complaints with a high level of professionalism
Helping answer queries with customers, including sourcing items, refunds and returns
Ensuring the stock room is in a clean and organised state, helping colleagues handle stock queries more efficiently
Encouraging customers to sign up for the company newsletter to increase customer retention and brand advocacy
Working with colleagues and visual merchandising teams to properly display new clothing ranges and promotional materials

About

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Dedicated, motivated, hardworking and willing to take variety of tasks.
Persistent & Punctual, willing to undergo training and learn new skills.
Able to meet target, deadlines and can work well under high pressure.
Experience in health and safety training.
IT literate: proficient in all MS office packages including word, excel and PowerPoint.
Communicate on a professional level both via telephone and face to face
Work using own initiative as well as in a team
Ability to relate well to others and to establish goods working relationships.
Have ability to work with others
Patience and ability to remain calm in stressful situation
Ability to accept criticism and work well under pressure

A punctual,positive and helpful customer service assistant at luton cake box.i have experiences as a retail/sale assistant and customer facing role. a positive demeanour with both customers and colleagues, ensuring a positive working environment.my job role was to work on till sale items and help customers.my duties were puting items on display.Checking the stocks and labelling the products and putting them in the right category.Dealing with customer queries and helping them with best shp experience.

Perform regular stock rotation to ensure the shop floor is properly organised as per regulations
Answering and responding to customer complaints with a high level of professionalism
Helping answer queries with customers, including sourcing items, refunds and returns
Ensuring the stock room is in a clean and organised state, helping colleagues handle stock queries more efficiently
Encouraging customers to sign up for the company newsletter to increase customer retention and brand advocacy
Working with colleagues and visual merchandising teams to properly display new clothing ranges and promotional materials.