Alisha Hadlington

Skills

I have strong communication and active listening skills, allowing me to provide clear and professional support to callers. I am able to stay calm under pressure and use problem-solving skills to assess situations and determine the best response. My attention to detail ensures accurate record-keeping, and I am confident using computer systems. I am also empathetic and patient, ensuring that every caller feels heard and supported. Additionally, I work well in a team and always maintain professionalism and confidentiality.

About

I have a qualification in Health and Social Care, which has given me a strong understanding of patient care and the importance of effective communication. I am passionate about helping others and have excellent listening and problem-solving skills. I thrive in fast-paced environments and can stay calm under pressure, ensuring that individuals receive the right advice and support.

I have experience [mention any relevant work experience, even customer service or voluntary roles], where I developed skills in handling queries, providing reassurance, and working as part of a team. I am eager to apply these skills in a 111 Health Advisor role, helping to make a difference in people’s lives by providing safe and accurate health advice.