Aliyah Adetoro

Skills

Strong ability to engage with customers and provide tailored product recommendations.

Active listening to understand customer needs and respond with appropriate solutions.

Handling customer complaints and queries with professionalism and efficiency.

Understanding of sportswear and footwear brands, including the latest trends and technology in the industry.

Ability to educate customers on product features, benefits, and sizing.

Proven track record of meeting or exceeding sales targets.

Upselling and cross-selling products based on customer preferences and needs.

Ability to work effectively within a team to achieve store goals and maintain a positive work environment.

Supporting colleagues in busy periods and maintaining team morale.

Ensuring product displays are attractive, organised, and aligned with brand guidelines.

Restocking shelves and ensuring that the store looks presentable and inviting at all times.

Handling customer transactions, returns, and exchanges in line with company policies.

Ability to manage multiple tasks simultaneously while prioritising customer service.

Ensuring that stock levels are consistently monitored and replenished in a timely manner.

Accurately processing orders, checking stock levels, and ensuring product availability.

Spotting and addressing any issues with displays or inventory quickly.

Ability to remain calm and efficient during peak hours, such as sales or promotions.

Flexibility to adapt to changing demands and a fast-paced retail environment.

Strong verbal communication to interact with customers and team members.

Clear and professional communication with customers to enhance their shopping experience.

Resolving customer issues promptly and finding solutions that meet both the customer’s and company’s needs.

About

I genuinely enjoy helping people and solving problems. I have strong communication skills, both verbal and written, and I’m patient and empathetic when dealing with customers. I understand that great customer service is about listening carefully, staying calm under pressure, and finding effective solutions quickly. I also work well in a team environment and am comfortable using technology and tools needed for customer support. Overall, I’m motivated by the opportunity to make a positive impact on the customer experience and contribute to a supportive, solution-focused team.