Skills
I have strong verbal and written communication skills in English, which allow me to interact confidently and professionally with guests and colleagues. I am proficient in Microsoft Word, Excel, and PowerPoint, and I have experience managing front desk operations, guest check-ins, and concierge services. I work well under pressure, remain calm in fast-paced environments, and have a proven ability to resolve conflicts and handle guest concerns effectively. My attention to detail, time management, and team-oriented mindset help me deliver consistently high standards of service. I am also adaptable, quick to learn, and comfortable working with people from diverse backgrounds.
About
I am a Business Management undergraduate at the University of Essex, currently available for full-time work during term holidays. With hands-on experience in hospitality and customer-facing roles, including my recent position at BAFTA Piccadilly, I have developed a strong foundation in guest services, front desk operations, and professional communication. I am passionate about the hospitality industry and take pride in creating positive guest experiences through excellent service, a calm approach, and a keen eye for detail. I am now seeking a full-time opportunity where I can apply my skills and continue to grow within a dynamic team environment.
Profile Photo
