Skills
Strong customer service experience, either face-to-face or via telephone.
Good Experience in tailoring services to meet diverse customer needs and requirements.
Strong communication skills, particularly in active listening and effective questioning and problem-solving skills.
Great ability to remain resilient during busy service periods while maintaining high levels of customer service.
Experience in adhering to policies, procedures, standards, service level agreements, or targets.
Great curiosity and desire to help and support customers, providing positive experiences and outcomes.
Strong Complaint resolution, Shipping procedures understanding
Strong Strategic sales knowledge
Excellent Report preparation
Great Interpersonal skills
Strong Microsoft Excel, Microsoft Access and Microsoft Word
Experience in using spread sheet, database and word processing skills to a good business standard
Experience in sharing, managing and schedule information electronically
About
A Customer Service with a great oral and written communication, active listening and problem solving skills. I possess the ability to Enhances customer experiences by employing good service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. I am a Flexible customer service team member that focus on resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
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