Bright S.

Skills

Workplace & Facilities Management – Oversee cleaning operations, ensure high hygiene standards, and manage staff scheduling.

Service Delivery & SLA Compliance – Monitor cleaning performance, ensure contractual service levels are met, and drive continuous improvement.

Operational Efficiency & Resource Optimization – Use data-driven insights to enhance service quality, optimize staff allocation, and reduce costs.

Health & Safety Compliance – Ensure adherence to workplace safety regulations, risk assessments, and hygiene protocols.

Team Supervision & Staff Training – Manage cleaning teams, resolve operational challenges, and provide training for efficiency.

Stakeholder & Client Management – Liaise with clients, address concerns, and implement feedback for better service.

Data Analysis & Reporting – Track performance metrics, analyze service trends, and create reports for senior management.

Inventory & Procurement Management – Oversee cleaning supplies, negotiate with vendors, and ensure stock availability.

Technical Skills:
Workforce Management Tools: EPEC, Concept Framework

Data Analysis & Reporting: Excel, Power BI, KPI Dashboards

ERP & Procurement Systems: SAP Ariba (for supplier management)

CRM & Operations Management: Service Tracking & Scheduling Software

About

I am excited to apply for the Assistant Workplace Manager position at ISS UK Limited. With a strong background in service delivery, operational efficiency, and data-driven decision-making, I am confident in my ability to lead and enhance workplace operations. My expertise in leveraging analytical frameworks such as EPEC to optimize processes, particularly within NHS services, aligns well with the demands of this role.

In my current role as a Service Delivery Officer at ISS UK Limited, I oversee service performance within NHS operations, utilizing data insights to ensure SLA compliance and drive continuous improvement. I have successfully managed employee timesheets, optimized resource allocation, and enhanced service efficiency through actionable reporting. Previously, as a Procurement Analyst at Kenn Export Limited, I developed strategic procurement reports and dashboards that improved supplier management and streamlined operations. My experience in digital analytics and key account management has further refined my ability to integrate data-driven strategies into workplace optimization.

I hold an MSc in Data Science from Essex University, UK, complemented by a Master’s in Computer Science from Christ University, Bangalore. My proficiency in Power BI, Tableau, SQL, Python, and Excel enables me to develop and implement data-driven solutions that enhance workplace management and operational effectiveness. I am eager to bring my leadership, analytical expertise, and problem-solving skills to ISS UK Limited to support its mission and strategic goals.

I welcome the opportunity to discuss how my skills and experience can benefit your organization. Please feel free to contact me at your convenience to arrange a meeting. Thank you for your time and consideration.