Chen Yau

Skills

Retail & Customer Service
• High-volume till operation
• Complaint resolution and returns handling
• Upselling and cross-selling
Leadership & Operations
• Team supervision and training
• Store opening/closing and compliance
• Inventory and stock management
Tech Proficiency
• Microsoft Office 365 (Excel, Outlook, Teams)
• Yammer and task management systems
Personal Qualities
• Reliable, punctual, and adaptable
• Fast learner with a strong work ethic
• Strong interpersonal and communication skills

About

Enthusiastic and customer-focused retail professional with over 10 years of experience in high-volume, face-to-face retail environments. Adept at delivering top-tier service, promoting products, and maintaining a clean, organised store environment. Proven success in team leadership, handling busy sales floors, and driving customer satisfaction. Passionate about sportswear and streetwear, with a keen eye for trends—ready to bring energy, reliability, and retail expertise to the JD Sports team.