Denise Kamassa

Skills

During my time at Hamleys, I developed a strong foundation in retail and customer service. I worked through busy seasonal periods where I gained valuable experience in managing high customer footfall, restocking shelves, operating tills, and maintaining a clean and organised shop floor. I take pride in delivering excellent service and always strive to create a positive experience for customers.

I am confident, approachable, and able to communicate clearly with customers and team members alike. I work well in a team and understand the importance of working together to meet sales targets and keep the store running smoothly. I am also quick to adapt to fast-paced environments and enjoy staying active and productive on the shop floor.

My experience in customer-facing roles has made me comfortable handling queries and resolving issues with professionalism and care. I manage my time well and can balance multiple responsibilities during busy periods.

About

Energetic and customer-focused individual with hands-on experience in fast-paced retail environments, including Hamleys, one of the world’s most iconic toy stores. At Hamleys, I developed strong customer service skills, supported busy seasonal periods, and learned to create memorable shopping experiences for a diverse range of customers. Confident working under pressure, managing queues, restocking, and maintaining store standards. Passionate about delivering excellent service and working as part of a team. Now looking to bring this experience and enthusiasm to a seasonal role at JD, contributing to a dynamic retail environment.