Erika J.

Skills

Excellent customer service – developed in roles with Pret A Manger, St. Pancras Hotel Group, Greenpeace, and more.

Teamwork & leadership – supported and trained junior staff, stepped in as acting team lead.

Barista & hospitality experience – hands-on coffee skills from Pret; managed stock, trained staff, and upheld service standards.

Attention to detail – ensured VIP guest service and coordinated event logistics.

Communication – strong verbal and written communication with clients and customers.

Adaptability – thrived in varied roles from events to fundraising to virtual project support.

Tech-savvy – familiar with booking systems, Microsoft Office, social media tools (Hootsuite certified).

About

I'm a positive and reliable professional with a background in customer-facing roles across hospitality, events, and administration. I bring over three years of experience in fast-paced environments like Pret A Manger and hotels, where I consistently delivered excellent service, managed stock, and supported junior staff. I enjoy working in teams, staying organised, and keeping a calm, friendly approach under pressure. I love coffee culture, value great customer moments, and am excited to return to a barista role with Costa.