Skills
Customer service, technical, time management, able to work under pressure.
About
With over a decade of experience in IT support and service delivery, I bring not only strong technical expertise but also a proven ability to lead, motivate, and manage teams in high-demand environments.
Throughout my career, I have consistently been the first point of contact for users and colleagues, stakehlders by demonstrating a calm and solutions-focused approach under pressure. My qualifications—CompTIA A+, MTA, and a Level 3 Diploma in IT—complement a solid foundation of hands-on knowledge in systems support, incident management, and customer service and team leading.
In my current/most recent role, I have taken on responsibilities beyond technical support, including team coordination, auditing, and project management. I’ve built professional relationships across all business levels and third-party vendors, ensuring consistent service delivery aligned with SLAs. My ability to prioritise, delegate effectively, and maintain high standards has prepared me to thrive in a managerial capacity.
I am passionate about IT and leadership, and I am eager to take the next step in my career by contributing to a dynamic organisation like yours. I would welcome the opportunity to further discuss how my skills and experience align with your team's goals.
Thank you for considering my application. I look forward to the opportunity to speak with you further.
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