Skills
Level 3.food safety and hygiene
Hold a Personal licence for sale of alcohol
Management training
Customer Care training
Fire warden training
First aid training
Water Safety training
Cyber security training
Conflict Management
Health and safety for managers
Risk assessments
About
I have worked a customer fa ing role since 1986, when I joined The Black Country Living Museum as a Gardener/Groundskeeper, later taking on role of events coordinator and leading on their events programme till 2020 when I was made redundant. I was able to obtain a temporary contract with Smyth’s toyshop in walsall for 3 months at the end of Covid. I was then able to join Dudley Canal and Caverns as a trip boat Skipper, obtaining a Maritime and coastguard boat Skipper license. I was in this role for 10 months, when I moved internally to the Role of commercial manager. I managed a gift shop and cafe including staff and ensuring stock control and staff rotas, hitting budget targets and maintaining a high level of customer satisfaction.
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