Skills
Team Leadership & Development: Recruiting, training, and coaching teams to exceed performance targets.
Customer Focus: Building strong customer relationships and ensuring exceptional service standards.
Operational Management: Planning and executing store activities to maximize sales and profitability.
Communication: Clear and effective communicator with the ability to share best practices and inspire confidence.
Decision Making: Ability to take ownership and make quick, sound decisions that benefit customers and colleagues.
Resilience & Drive: Maintaining momentum and motivation in challenging environments.
Safety & Compliance: Promoting workplace safety and ensuring legal trading standards.
About
Dynamic and results-driven retail professional with strong leadership and team development experience. Skilled in coaching and motivating teams to deliver exceptional customer service and achieve sales targets. Proven ability to manage store operations, drive trade activity, and implement effective solutions to improve performance and customer satisfaction. Excellent communicator with a customer-first mindset, resilience, and a passion for continuous improvement. Committed to creating a safe, efficient, and welcoming shopping environment while driving business growth.
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