Jayne Lee

Skills

Customer Service Excellence: Proven ability to engage positively with customers, ensuring a friendly and helpful shopping experience.

Retail Experience & Knowledge: City & Guilds qualification in Retail and previous experience in supervisory roles, giving me a strong understanding of stock control, merchandising, and till operations.

Team Player: Supportive and approachable, with experience working in fast-paced team environments and collaborating effectively with colleagues.

Strong Communication Skills: Able to communicate clearly and professionally with customers and team members, both in person and over the phone.

Adaptable and Reliable: Quick to adapt to new tasks, with excellent time management and a consistent record of completing duties to a high standard.

Empathetic & Supportive Nature: Brings a calm and understanding approach to customer interaction, particularly helpful in dealing with complaints or stressful situations.

Health & Safety Aware: First Aid trained and experienced in maintaining safe working environments.

About

I'm a compassionate and empathetic individual with a strong background in both personal care and customer-focused roles. Over the past several years, I've worked as a Care Assistant and Mental Health Support Worker, where I provided both emotional and physical support to a wide range of individuals, including the elderly and those with mental health needs. I take pride in treating everyone with dignity and respect, and I’m passionate about making a positive difference in people’s lives.

In addition to my care experience, I have also held supervisory roles in retail and earned a City & Guilds qualification in the field. This has helped me develop excellent customer service, communication, and time management skills, along with the ability to work well under pressure. I’m First Aid trained, confident in using equipment like hoists, and have experience building strong, trusting relationships with both colleagues and clients.

I’m someone who thrives in team environments but also works confidently on my own. I’m always eager to learn new skills and take on new opportunities that allow me to grow both personally and professionally.