Keerthana Muppala

Skills

Customer service
• Front desk operations
• Guest check-in/check-out
• Booking and reservations management
• Handling phone and email inquiries
• Calendar and meeting scheduling
• Conflict resolution
• Multi-tasking in high-pressure environments
• Cash handling and payment processing
• Use of booking and CRM systems
• Inventory management
• Team supervision
• Problem-solving and adaptability
• Travel and accommodation arrangements
• Professional communication (verbal and written)

About

I am a friendly, professional, and highly organized individual with strong experience in front desk and customer-facing roles within both hospitality and healthcare environments. Having previously worked as a Reception Supervisor at Shangrila Majorda Beach Hotel, I developed excellent skills in guest service, managing bookings, handling inquiries, and coordinating front office operations. I am confident in using booking systems, managing busy schedules, and ensuring guests feel welcomed and well cared for. My background demonstrates reliability, adaptability, and a natural ability to create a positive first impression—qualities essential for delivering outstanding front-of-house service in a hotel setting.