Khushbakht Amir

Skills

Customer Service Excellence: I am dedicated to providing exceptional service by understanding customer needs and delivering solutions that exceed expectations. I enjoy engaging with customers, ensuring they have a positive experience, and helping them find what they’re looking for.

Communication Skills: I have strong verbal communication skills that allow me to interact effectively with customers, providing clear information, answering questions, and resolving any issues that arise. I can communicate in a friendly and approachable manner, ensuring customers feel heard and valued.

Time Management: I am able to efficiently manage my time, balancing multiple tasks such as assisting customers, operating the till, and maintaining store organization. My ability to prioritize tasks ensures that I meet deadlines and provide consistent service even during busy periods.

Problem-Solving: I possess the ability to think quickly and find solutions to any challenges that arise, whether it’s a customer complaint, a product issue, or handling special requests. I approach problems with a calm and methodical attitude, always aiming for a positive outcome.

Teamwork: I thrive in a collaborative environment and enjoy working alongside colleagues to ensure that the store runs smoothly. I am always willing to support my teammates and share responsibilities to maintain a harmonious and productive workplace.

Organizational Skills: I am detail-oriented and take pride in keeping the store tidy, organized, and well-stocked. Whether it’s ensuring shelves are properly stocked or assisting with product displays, I ensure everything is in its place, contributing to a pleasant shopping experience for customers.

Attention to Detail: I focus on the finer details, ensuring accuracy in transactions, handling cash, and product placement. This also includes ensuring that products are correctly labeled and presented, maintaining high standards of cleanliness and organization in the store.

Sales Support: I can assist in promoting store products, offering recommendations, and supporting sales targets. My customer-first approach means I listen to their needs and offer suitable products that enhance their shopping experience.

Cash Handling: With experience operating tills and processing transactions, I am skilled at handling cash, credit card payments, and ensuring all transactions are accurate. I understand the importance of maintaining secure and precise financial processes in a retail setting.

Adaptability: I am flexible and comfortable adjusting to various shifts and tasks as needed. Whether it’s during peak shopping hours, holiday seasons, or any changes in store operations, I can adapt quickly to the environment and customer demands.

Positive Attitude: I bring a cheerful and positive attitude to my work, ensuring customers feel welcomed and appreciated. A friendly, approachable demeanor helps create a welcoming atmosphere that encourages customers to return.

Product Knowledge: I stay informed about the range of products in-store, helping customers make informed choices. I enjoy learning about new products, their benefits, and how they can meet the needs of different customers.

About

I am a motivated and customer-focused individual currently pursuing an MSc in Sports and Exercise Science and Medicine at the University of Glasgow. I have previous experience working as a customer assistant at Marks and Spencer, where I gained valuable skills in customer service, till operations, inventory management, and maintaining store presentation. I am passionate about providing an excellent customer experience, ensuring satisfaction, and contributing to a positive shopping environment.

With strong communication, organizational, and time management skills, I am able to handle multiple tasks efficiently while maintaining a friendly and helpful demeanor. I am now seeking a part-time role in customer service to continue building on my retail experience and further develop my interpersonal skills in a dynamic and team-oriented environment. I am eager to contribute to the success of the store and ensure every customer receives exceptional service.