Lilanthi K.

Skills

• Customer Service: Friendly, approachable, and focused on customer satisfaction. Able to handle queries and complaints with professionalism and patience.
• Communication: Strong verbal and written communication skills, with experience using digital tools like Teams and Zoom. Good listener and clear responder.
• Teamwork: Works well in a team environment, always willing to support colleagues and contribute to group success.
• Time Management & Organisation: Manages time effectively, meets deadlines, and balances work with personal commitments. Organised and reliable.
• Attention to Detail: Careful and precise in all tasks, especially with numbers and administrative work. Maintains accuracy under pressure.
• Adaptability & Willingness to Learn: Quick to adapt to new environments and eager to learn new systems or procedures.
• Problem Solving: Able to stay calm and think clearly when challenges arise. Experienced in resolving issues efficiently in both finance and education roles.

About

I am a friendly, hard-working, and reliable individual with a strong background in both administrative and customer-focused roles. With over 6 years of experience as an Accounts Assistant in a busy office environment in. Sri Lanka and more recent part-time voluntary work in a UK primary school, I bring excellent organisation, communication, and teamwork skills. I am passionate about delivering great service, supporting others, and creating a positive and welcoming environment for customers.
My recent volunteer role at Nene Valley Primary School has helped me strengthen my people skills, patience, and ability to remain calm under pressure—qualities I know are valuable in a fast-paced retail setting like Asda. I am confident using digital tools and happy to take on new tasks with a positive attitude. I understand the importance of excellent customer service, working as part of a team, and contributing to a supportive and respectful workplace.
I am excited about the opportunity to work with Asda because of your strong values around community, service, and supporting each other. I would welcome the chance to bring my experience, motivation, and strong work ethic to your team.