Louisianne M.

Skills

• Customer Service – Providing a warm and helpful experience for guests.
• Communication – Clear and professional interaction with guests and colleagues.
• Problem-Solving – Handling guest issues and unexpected situations calmly.
• Organisation – Managing bookings, check-ins, and administrative tasks efficiently.
• Attention to Detail – Ensuring accuracy in records and maintaining a tidy workspace.
• Independence – Working effectively with minimal supervision.
• Security Awareness – Keeping the premises safe and following safety procedures.
• IT Skills – Using booking systems, emails, and other hotel software.
• Adaptability – Handling different tasks and adjusting to late-night demands.

About

I am hardworking and reliable, well suited to night shift roles where attention to detail, problem-solving, and excellent customer service are essential. I thrive in independent work environments, ensuring smooth operations during late hours while maintaining a welcoming and secure atmosphere for guests. With strong organisational skills and the ability to handle check-ins, enquiries, and any overnight tasks efficiently, I am committed to delivering high standards of service. My adaptability and dedication make me a valuable team member, ready to contribute to a positive and seamless guest experience.