
Mitali K.
Skills
Customer Service Excellence: Skilled in handling customer queries and complaints with empathy and professionalism, ensuring positive experiences even in challenging situations.
Cash Handling: Familiar with managing transactions accurately and securely, including processing payments, issuing refunds, and balancing tills.
Merchandising & Stock Management: Understanding of product presentation, replenishment, and maintaining visual standards to enhance customer engagement.
Communication: Strong verbal and written communication skills, ideal for interacting with customers, colleagues, and management.
Problem Solving: Quick to identify issues and implement effective solutions, ensuring smooth operations and customer satisfaction.
Team Collaboration: Experienced in working within cross-functional teams and supporting colleagues to meet shared goals.
Time Management: Capable of managing multiple tasks and priorities efficiently in fast-paced retail environments.
Process Improvement: Proactive in suggesting and implementing changes to improve service delivery and operational efficiency.
IT & Systems Proficiency: Comfortable using point-of-sale systems, Microsoft Office, and internal databases to manage transactions and customer records.
Adaptability: Able to quickly learn new systems and procedures, and thrive in dynamic, customer-facing settings.
About
I am a friendly, committed , fast learner and solutions-driven professional with a strong background in customer service, Retail ,dispute resolution, and financial operations. My experience managing sensitive customer accounts has equipped me with the ability to handle queries calmly and efficiently, always aiming to leave customers feeling valued and supported.
In my current role as a Senior Credit & Debt Agent, I regularly engage with customers & Solicitors to resolve concerns, explain processes clearly, and ensure positive outcomes. I’m confident working both independently and as part of a team, and I take pride in creating welcoming, helpful experiences for every customer. I’m excited to bring my energy, empathy, and service-first attitude to ASDA’s customer service team—helping to keep the store running smoothly and customers happy.