Nirjala R.

Skills

Digital Marketing & Email Marketing – Experience in planning, creating, and scheduling email campaigns, crafting engaging content, analyzing performance metrics, and conducting A/B testing.
Social Media & Content Creation – Understanding of online marketing principles, content development, and engagement strategies.
Customer Service – Strong experience in handling customer inquiries, resolving complaints, and enhancing overall customer satisfaction.
Record & Data Management – Skilled in maintaining and processing digital records, generating reports, and ensuring data accuracy.
IT Proficiency – Expert in Microsoft Word, Excel, and other digital tools for data analysis and office management.
Sales & Retail Management – Experience in processing transactions, managing inventory, and merchandising product displays.
Leadership & Teamwork – Ability to mentor and train junior staff while working collaboratively in fast-paced environments.
Problem-Solving & Analytical Thinking – Strong ability to assess situations, implement solutions, and improve processes.
Multilingual Communication – Proficient in English, Hindi, and Gujarati

About

I am a highly motivated and tech-savvy individual with a strong passion for digital marketing and a solid understanding of online marketing principles. My expertise lies in social media management, content creation, and basic SEO strategies, along with proficiency in tools such as Google Analytics, social media platforms, and email marketing software. I possess strong analytical and creative problem-solving skills, excellent communication abilities, and a proactive approach to staying updated on the latest industry trends.

Currently, I am gaining hands-on experience as an Email Marketing Intern at GAOTek, where I assist in planning, creating, and scheduling email campaigns, crafting engaging content, and analyzing campaign performance. Previously, I worked in records management at Iron Mountain, where I maintained and processed digital records, trained junior staff, and ensured data accuracy. My background also includes customer service roles at Home Bargains and McDonald's, where I handled transactions, resolved customer inquiries, and maintained efficient operations in fast-paced environments. Additionally, my experience at the British Heart Foundation allowed me to enhance my retail and customer service skills by assisting customers and organizing merchandise.