Nithiya s.

Skills

Customer service, Time management and task prioritisation, Active listening and clear communication, Microsoft Office (Word, Excel, Outlook), Team collaboration

About

I am Nithiya Senthilkumar. With a background in customer service and a strong commitment to delivering excellent client experiences, I am confident in my ability to contribute effectively to your team.
At Sutherland Global Services, I resolved customer enquiries through live chat, developing key sales and service skills such as communication, product knowledge, and problem-solving. I consistently ensured customer satisfaction by assisting with orders, resolving complaints, and providing detailed product information.
Additionally, my role as an Academic Counsellor at MyInceptionTech enhanced my ability to build trust, tailor advice, and support individuals in making informed decisions.
I am proactive, approachable, and quick to learn, with fluency in English. I take pride in providing excellent service and am now eager to bring my skills to a dynamic sales environment where I can grow and contribute to positive customer experiences.