Skills
Customer Service Excellence: Proven ability to deliver outstanding customer experiences through tailored recommendations, problem-solving, and friendly communication.
Product Knowledge & Sales: Experience in understanding customer needs and suggesting suitable products to drive sales and build loyalty.
Cash Handling & POS: Confident in processing transactions accurately using till systems, including handling cash, card, and refunds.
Stock Management: Skilled in stock replenishment, inventory checks, and maintaining an organized and visually appealing sales floor.
Team Collaboration: Strong team player with experience working closely with retail and admin teams to meet store goals and support smooth operations.
Multitasking Under Pressure: Able to stay focused and efficient during busy periods, such as events or peak trading hours.
Communication: Friendly and approachable communicator with the ability to connect with a wide range of customers and colleagues.
Adaptability: Quick to learn new systems and routines, and flexible in taking on varied tasks in dynamic retail environments.
About
A reliable and energetic customer service professional with strong experience in retail, administration, and front-facing roles. I have successfully worked in fast-paced environments such as Harvey Norman, where I provided tailored product recommendations, processed transactions efficiently, and supported the sales team with stock and inventory management. My background also includes high-pressure, customer-focused roles at the University of Birmingham and the Commonwealth Games, where I demonstrated excellent communication, teamwork, and multitasking skills. I take pride in delivering exceptional service, building rapport with diverse customers, and maintaining a tidy, engaging sales floor. Ready to bring a proactive and flexible attitude to the JD team.
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