Phoebe Jo Gates

Skills

Customer service, cash handling and processing, problem solving (and the ability to think effectively in fast-paced environments), efficient time management, adaptability, communication, patience and care, collaboration, teamwork and resilience.

About

I am a passionate, skilled and hardworking employee who loves to provide the best customer service. I started working at 16 at McDonalds as a Crew Member, building up the relevant experience needed to then apply for a Waitress role at Pho in New Street Station. At this job, I faced all different kinds of challenges, from fast-paced stressfull situations, to building upon my previous experiences in working with tills and handling cash, as well as completing any tasks to the highest of standards. Alongside my employment, I have always been a full time student. Last September, I began my studies at Birmingham City University in English - something that I am very passionate about.