Skills
• Customer Service Excellence: Skilled in providing friendly, efficient, and high-quality service in retail, hospitality, and entertainment settings.
• Team Leadership: Experienced in leading teams, training new staff, delegating tasks, and ensuring smooth daily operations in retail.
• Sales and POS Handling: Knowledgeable in sales techniques, upselling, and using point-of-sale systems and cash handling.
• Communication Skills: Strong verbal and interpersonal communication skills developed through public performances and direct customer interaction.
• Cultural Awareness & Adaptability: Comfortable working in diverse environments, gained through international work experience in the UAE, the UK, the Philippines, and onboard a cruise ship.
• Tourism & Hospitality Knowledge: Familiar with travel services, client assistance, and tourism office operations through academic training and internships.
• Safety and Onboard Readiness: Completed Basic Safety Training, prepared for work in maritime or cruise-based retail/hospitality roles.
• Problem-Solving: Quick to assess and resolve customer issues professionally while maintaining a positive experience.
About
I’m a Tourism Management graduate with several years of experience in customer-facing roles, including work as a retail team leader. My background includes leading a team in a fast-paced retail environment where I was responsible for assisting customers, training staff, handling transactions, and ensuring the smooth operation of the store. I also have experience in hospitality and entertainment, having worked as a singer and waitress internationally, which helped me develop excellent communication and interpersonal skills.
Through these roles, I’ve become confident in handling diverse customer needs, resolving issues quickly, and maintaining high service standards. I bring strong leadership, attention to detail, and a positive, team-oriented attitude to any retail setting.
Skills Summary:
• Customer service and sales support
• Team leadership and staff supervision
• Cash handling and point-of-sale (POS) systems
• Inventory monitoring and stock replenishment
• Strong communication and problem-solving skills
• Adaptability and cultural awareness from international work experience
Profile Photo
